Shipping and Returns

REQUIREMENTS FOR A RETURN 

• Items must be in new condition 
• Items must be returned with all original packaging and accessories 
• Items must be received within 30 days of delivery date* 
• No returns accepted on Cheyenne Products, Custom Made Items*, Books and DVD’s, Closeout items, Tattoo Machines and Thermal Machines. 
• There are no Refunds on orders paid via COD.  Store Credit will be provided for any product that may be damaged or lost in transit.  Orders must be checked upon delivery and reported to shipping partner if there is visible damage to packaging.   
• Customers have (48) hours after receipt to evaluate machine for irregularities.  If any irregularity is found, a replacement will be provided.  After the initial (48) hour timeframe, any irregularity will be evaluated by the manufacturer under their warranty specifications.   

HOW DO I RETURN AN ITEM? 

Simply email us at Orders@UltimateTattooSupply.com with the following information: 

• Order Number 
• Item to return 
• Item condition 
• Reason for return  

* We will get back to you within 24 business hours, excluding Holidays.  

  We are closed on Saturday & Sunday. 

RESOLUTION: 

• We process store credits for the cost of the item on all returns. Refunds are not an option due to the nature of the products.  
• Once you have emailed Orders@UltimateTattooSupply.com and all return requirements are met; you will receive a return authorization.   
• Please include the Return Authorization in your return package. Pack your item securely, use a sturdy box and include padding such as packing bubbles or in a self-adhesive padded envelope. Send back in secure packaging to the address provided on the return authorization within thirty (30) days of original purchase. 
• If the returned item is missing any parts or is damaged during return shipping because it wasn’t packaged correctly, the buyer assumes responsibility. 

I’VE RETURNED MY ITEM. HOW SOON WILL MY RETURN BE  

PROCESSED? 

• Once the return is received at our warehouse, it can take from 3 to 5 days to process the return. Once the return is processed you will receive an email indicating that the return has been authorized and we will process the store credit for the return. 

DEFECTIVE OR INCORRECT ITEMS RETURN POLICY 

If you received a defective or broken item, please email our Customer Support Team at Orders@UltimateTattooSupply.com. 

CUSTOM MADE ORDERS RETURN POLICY 

• Because custom made orders are made to order with customer specified requirements, we are not able to accept returns on customs. 

TATTOO MACHINE/EQUIPMENT RETURN POLICY 

• Items designated as Equipment will include: foot switches, power supplies, battery packs, autoclaves and anodizers. 
• Customers have (48) hours after receipt to evaluate machine for irregularities. If any irregularity is found, a replacement will be provided once the original machine is returned. After the initial (48) hour timeframe, any irregularity will be evaluated by the manufacturer under their warranty specifications.   
• If you are experiencing issues with your machine, and the machine is within the warrantied time, please follow these steps: 
• Email Orders@UltimateTattooSupply.com describing the issues you are experiencing with the machine.  Please include the invoice number, if you do not have your invoice number, please provide the email address or Name associated with the account. 
• We will confirm your machine is under warranty, contact the manufacturer about the issue you are experiencing and provide a resolution to fix the machine if one exists.
• We will be in contact with you about the next steps moving forward once we identify the issue as each manufacturer has a different resolution for each matter.

ARE THERE ANY SHIPPING EXCEPTIONS TO BEAR IN MIND?

1. Delivery estimates upon checkout include a 48-hour processing time. All orders take 24 to 72 business hours to process, fill, and ship.
2. We do not ship over the weekends or on federal holidays. Orders placed on Friday will be shipped on Monday.
   
3. International shipping time may vary depending on the country and customs.
   
4. Orders shipped by USPS to Brazil may be held in customs for up to 120 days. If your package is insured, we will re-ship your package after 120 days. If you did not insure your package, your order will not be re-shipped.
5. If you are in New Zealand and choose FedEx as your carrier, your order may be shipped through UPS depending on the options available at the time of shipment.
6. We are not responsible for any shipping costs incurred through the Return to Sender process (i.e. if the shipping address is input incorrectly by customer, or the package is rejected at customs).
   

Order Cancellation

Orders cannot be canceled once submitted. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. The only exception to this is for products that are backordered. A backorder maybe be cancelled anytime prior to shipping.

Refused Shipments

Customer is responsible for additional charges in case(s) of missed delivery, re-delivery and refused packages.

Address Correction

Customer is responsible for additional charges that may occur due to package interception for address changes. It is the responsibility of the customer to confirm the billing and shipping information after placing an order.