Got questions about orders, shipping, returns, or your account?

You're in the right spot.

Here's everything you need to know, so you can get back to work with the tools you need.

Order Status

My Account

Returns

FAQs

Customer Support

Loyalty Points

BROWSE COMMON TOPICS

HOW DO I TRACK MY ORDER?
Do I need to be a professional to purchase on your website?
How do I set up a return?
Can I cancel my order?
Can I edit my order?
How do I use my loyalty points?
Are there exclusions on coupon codes or free shipping?
When is customer service available and how do I talk to someone?

FAQs.

We Get These a Lot.

FAQs.
We Get These a Lot.
GENERAL
Do I need to be a pro to shop here?
Can I cancel my order?
How do I use my loyalty points?
Can I change or add to my order?
Are some items excluded from promos or free shipping?
Where do I find SDS or material info?
What are your terms of use?
ACCOUNT
How do I make an account?
What if I forgot my password?
Where’s my order history?
How do I edit or remove addresses?
SHIPPING
How do I track my order?
What are your shipping options?
Can I pick up my order?
How fast do you ship?
What if my package gets lost?
Do you ship to freight forwarders?
RETURNS + WARRANTY
What’s your return policy?
How do I start a return?
What if my gear shows up damaged?
Need to file a warranty claim?
PAYMENTS
Which payment methods do you accept?
How do I use store credit?
SUPPORT
Need help from a real person?